Complaints procedure & Client Liaison

Happy with our service?

If you would like to write in to thank us or tell us about a particular member of our team that you would like to praise, simply put your thoughts in a letter and send it to:

Customer Liaison Manager

R&R Financial Solutions Ltd
Glenfield Park Two
Blakewater Road
Blackburn BB1 5QH

Not happy?

COMPLAINTS PROCEDURE

It is our aim to offer all our clients a quality service - we are 100% committed to this.

We will only know if clients are unhappy with our service by being informed, so please do get in touch if you feel we have not delivered the quality you expected.

All complaints will be dealt with and investigated. Our aim is to resolve any complaint as quickly as possible.

We aim to provide a first class service at all times. However, if you have any complaint regarding the standard of service you have received, the following procedure is available to you to resolve the situation:

In the first instance please address any complaint to:

Customer Liaison Manager

R&R Financial Solutions Ltd
Glenfield Park Two
Blakewater Road
Blackburn BB1 5QH

Alternatively

Telephone us on 01254 660555 or you can e-mail us on.

help@debtfreeme.info. If we cannot give you a final decision by four weeks from the day we receive your complaint we will explain why and tell you when we hope to reach a decision. Our decision is final and based on evidence presented. If you feel that there is any new evidence or information that may change our decision you have the right to make an appeal. Should you remain dissatisfied or fail to receive a final answer within eight weeks of us receiving your complaint, you have the right, in addition, to refer the matter to the Financial Ombudsman Service at:

South Quay Plaza, 183 Marsh Wall, London E14 9SR

*N.B. The timescales given above are dependent on us receiving information requested from all parties.